Why Green Fields
Great people who know their stuff...
A friendly voice and our helpful team are not the only ways we have earned our reputation for excellent customer service. Our proven track record for delivery is a direct result of the investment in our staff and our recruitment process. We only hire people who are passionate, experienced and technically qualified using an industry leading interview and testing process to ensure we get the best person for every role. We genuinely believe in continuous education and training which means our engineers are constantly learning new skills and obtaining qualifications that will directly benefit our client’s needs.
We have been involved with technology for a long time...
Our experienced management and support teams offer our clients a wealth of advice on a variety of topics in applied Information Technology. We have evolved and refined our processes over the years to ensure we provide time sensitive services without sacrificing quality.
You get what we measure...
We stand by our word to deliver a unique customer experience but we also support this with detailed service level agreements (SLA). Ranging from complete outsourcing solutions to specific service requests, Green Fields embraces accountability around delivery.
Here are some current statistics based on our SLA targets:
| July 2010 | Target | Actual |
|---|---|---|
| 10 Minute Response Time | 95% | 98% |
| 2 Hour On-site Response Time | 95% | 100% |
In addition to our SLA, here are some other ways we challenge ourselves:
| July 2010 | Target | Actual |
|---|---|---|
| Average Response Time | 10 minutes | 6.2 minutes |
| Average Phone Answer Time | 7 seconds | 5 seconds |
| Monitoring Alert Response Time | 10 minutes | 7.8 minutes |
Ambitious targets, determined results.
The safe choice...
There's a confidence that comes with trusting your organisation to a provider that is stable and secure. We're financially sound with year on year growth and have the expertise, support, services and solutions you'll need now and ten years down the road.
We can grow as you do...
We have found that not only are no two clients the same but that they require different levels of support as their business grows and evolves. Green Fields adapts its level of service to support businesses during the different stages of their development.
We like new ideas...
We believe in focussing on what we do best and this range of services grows all the time. We often develop new services and managed solutions that help expand the level of service that we can directly provide our clients.
We have good friends...
We focus on what we do best and forming partnerships with people who are the best at what they do. By leveraging the relationships that Green Fields has developed, many clients are exposed to a wider variety of services, higher levels of service and financial benefits that are not normally available. Green Fields are Microsoft Gold Certified Partners - awarded for Network Infrastructure Solutions, Advanced Infrastructure Solutions (with specialisation in Storage Solutions and Systems Management), Unified Communications Solutions and Small Business Specialist. Some of our other partners include Cisco, HP, Citrix, WatchGuard, VMware, DoubleTake, Mimecast and MessageLabs.
Green(er) Fields
We are big advocates of Green Computing and hope to spread the word with our clients and partners. Not only are there easy ways to help our clients make their technology more environmentally friendly, but we have also assisted our clients in significantly reducing their energy bills.
Get a quote now or contact us for more information.
