Managed IT Support

What's inside our Managed IT Support Services?

Some clever technology that not only allows us to fix many problems before they impact your business, but also helps prevent them from occurring in the first place. We have significantly invested in leading technology and applied years of best practice to create a framework that ensures reliability and in turn, predictable management, support and costs. Mix in some creative and intelligent people with leading technology and you will see how we have applied innovation to help organisations (and even trees) grow.

Having complete control over your own custom package on either a fixed or a pay as you go basis will give you autonomy and flexibility. Whether you require full outsourcing or just some additional help for your existing IT team, we can create the right solution.

Your Dedicated Technology Team

At the heart of our Managed IT Support Service is your own Dedicated Technology Team. An IT Manager will help you get the most out of your technology investment while your Service Delivery Manager is accountable for delivering exceptional customer service. Your engineer team is the motor that drives the service; they are intelligent, articulate and well qualified - just ask some of our clients (which we’re happy for you to do by the way).

What's Included?

Some key benefits include:

• Dedicated Technology Team
• Unlimited Remote and On-site Support
• Guaranteed 10 Minute Response Times
• 24x7 Support
• Managed Remote Monitoring
• Patch Management
• Monthly Health Report
• Annual Strategy Roadmap
• Consultancy and Maintenance Visits
• Technology Audit
• Green Computing

There is much more including consultancy for new solutions, procurement, licensing, security and disaster recovery, proactive monitoring for back-ups, anti-virus and your website. Daily workstation audits and licensing inventory. Lastly, discounts on our range of Managed Solutions and IT Project Delivery which help create an all encompassing support and technology service.

Get a quote now or contact us for more information.